Identify, monitor, and execute timely account expansions with real-time reports and indicators.
Proactively identify at-risk customers and prevent churn using automation, early warning insights, and more!
Understand your customers interactions with your product and make informed product success decisions.
Define and track onboarding by phase, user progress, account, and portfolios.
Intelligence-driven, scalable insights for onboarding, adoption, retention, and revenue growth.
Get a complete view of your customer and all their moving parts.
Deliver consistent customer experiences and repeatable success.
Create the right scoring system for your organization.
Create alert rules that are flexible.
Create surveys to get timely feedback from your customers.
Manage, analyze, and optimize your customer interactions.
Create groups across accounts and users.
Reach out to groups of customers when you need to.
Drive adoption, upsell and cross-sell using extensive product data.
Automate your actions, alerts, surveys, and more.
Proactively uncover key insights and receive data-driven recommendations for your team.
Transcribe your calls and catch key phrases used by customers to trigger actions.
Improve decision making and actions for enhanced outcomes.
Unlock value from your data with our embedded Business Intelligence solution.
Track Account Plans with Objectives, Priorities, Risks et al.
We aren’t just any Customer Success platform. We have the insights, imagination, and technology that others don’t.
Our core values, team, and community
Come work with us!
Get in touch anytime.
Employee success drives customer success.
Don’t miss an episode of the Customer Success Intelligence Podcast
Our annual survey captures the current state of CS Intelligence and automation.
Resources for new and seasoned Customer Success teams.
Features and SDKs you can integrate into your apps.
Calculate the potential ROI you could achieve with SmartKarrot CS.
Get new jobs sent straight to your inbox.
Explore the blog for ideas, insights, and inspirations for customer success teams.
Want more?Sign up for our monthly newsletter.
Income from Outcomes – It enables your business customers to thrive whilst increasing your company’s revenue and bottom line.
11 Jan, 2023
Net promoter score (NPS) is one of those must-have metrics for customer experience. It shows the loyalty a customer feels for an organisation and how many customers think this way. In addition, a positive NPS is always a good indicator of organisa
Jan 4, 2023
In this blog, we will comprehensively discuss IDEM, a framework that assists in upselling and cross-selling for key accounts management.
Dec 2, 2022
Account planning is a crucial part of accounts management. In this blog, we have provided the information to keep account planning simple by offering a free template that you can download right away!
09 Nov, 2022
Do you want to know more about ABS: Account Based Selling and ABM: Account Based Marketing? If yes, this blog is written just for you!
03 Nov, 2022
What are the top account management challenges and key challenges in client services? Let us find out in this blog.
02 Nov, 2022
Are you aware of how the augmented intelligence framework works for customer success and account management? If not, check out this blog today!
31 Oct, 2022
In this write-up, we discuss the top strategic account management strategies that enterprises should be aware of.
28 Oct, 2022
Client services teams have to undergo certain challenges in the B2B domain. In this write-up, we focus on such challenges and provide answers on how to overcome them in a hassle-free manner.
27 Oct, 2022
Sign up for SmartKarrot’s newsletter.
See how SmartKarrot can help you deliverwinning customer outcomes at scale.