Intelligence-driven, scalable insights for onboarding, adoption, retention, and revenue growth.
Understand your customers interactions with your product and make informed product success decisions.
Bring efficiency, add scale, and connect user behavior to personalized actions.
Define and track onboarding by phase, user progress, account, and portfolios.
Identify, monitor, and execute timely account expansions with real-time reports and indicators.
Proactively identify at-risk customers and prevent churn using automation, early warning insights, and more!
Optimize product usage by monitoring in-depth user data and receiving actionable insights
Improve decision making and actions for enhanced outcomes.
Get a complete view of your customer and all their moving parts.
Create the right scoring system for your organization.
Deliver consistent customer experiences and repeatable success.
Increase your productivity real-time, automated alerts.
Create groups across accounts and users.
Drive adoption, upsell and cross-sell using extensive product data.
Reach out to groups of customers when you need to.
Create surveys to get timely feedback from your customers.
Automate your actions, alerts, surveys, and more.
Create and track tasks across teams.
Create alert rules that are flexible.
Manage, analyze, and optimize your customer interactions.
Proactively uncover key insights and receive data-driven recommendations for your team.
Transcribe your calls and catch key phrases used by customers to trigger actions.
Get status updates, warnings, and extensive reports at the right time so you can make effective decisions.
Create, monitor, and automate comprehensive Playbooks for every scenario.
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Meet 2022’s top Customer Success influencers and thought leaders spearheading its evolution and shaping its future.
05 Jan, 2022
SmartKarrot is pleased to announce a $1M+ additional growth funding to continue enhancing the next generation customer success technology platform and accelerate market expansion.
Mar 25, 2021
Customer experience quotes that will inspire you to improve customer experience strategies and promote customer-led growth.
Mar 9, 2021
SaaS buyer persona is a hot topic amongst the B2B SaaS community. In this write-up, we focus on what exactly they are and what their importance is.
01 Jul, 2022
Many CSMs want to ensure effective use of customer success during mergers and acquisitions as without it, organizations can have a negative impact on your acquired customers as well as the existing employees. In this write-up, we demystify this ar
30 Jun, 2022
Do you wish to improve your enterprise customer experience? If yes, please go through this blog, wherein we have specified ten tips to achieve this endeavor.
29 Jun, 2022
Here is our comprehensive take on conversational messaging for customer engagement.
28 Jun, 2022
Do you want executive sponsors to attend your QBRs as a CSM? If yes, please check out this blog today!
As a customer success manager, have you encountered any ethical dilemmas? If yes, this blog is specifically for you as we have provided details on how to manage your team effectively in such situations.
27 Jun, 2022
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