Intelligence-driven, scalable insights for onboarding, adoption, retention, and revenue growth.
Understand your customers interactions with your product and make informed product success decisions.
Bring efficiency, add scale, and connect user behavior to personalized actions.
Define and track onboarding by phase, user progress, account, and portfolios.
Identify, monitor, and execute timely account expansions with real-time reports and indicators.
Proactively identify at-risk customers and prevent churn using automation, early warning insights, and more!
Optimize product usage by monitoring in-depth user data and receiving actionable insights
Improve decision making and actions for enhanced outcomes.
Get a complete view of your customer and all their moving parts.
Create the right scoring system for your organization.
Deliver consistent customer experiences and repeatable success.
Increase your productivity real-time, automated alerts.
Create groups across accounts and users.
Drive adoption, upsell and cross-sell using extensive product data.
Reach out to groups of customers when you need to.
Create surveys to get timely feedback from your customers.
Automate your actions, alerts, surveys, and more.
Create and track tasks across teams.
Create alert rules that are flexible.
Manage, analyze, and optimize your customer interactions.
Proactively uncover key insights and receive data-driven recommendations for your team.
Transcribe your calls and catch key phrases used by customers to trigger actions.
Get status updates, warnings, and extensive reports at the right time so you can make effective decisions.
Create, monitor, and automate comprehensive Playbooks for every scenario.
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Showing Results: 589
Customer success initiatives help SaaS providers provide value to customers, translating to an ongoing positive relationship and opportunities for additional revenue through upselling and cross-selling. Understanding customer touchpoints is essent...
12 Mar, 2020
Today customers are flooded with options on products and services, be it range, quality or price. In such a competitive world, sales and marketing alone are not adequate to ensure and sustain growth, neither are annual contracts reliable methods o...
06 Mar, 2020
A leading business software review site recently awarded SmartKarrot two major recognitions: the 2019 Great User Experience and Rising Star Awards. CompareCamp assessed each aspect of SmartKarrot and concluded that the software offers be...
05 Mar, 2020
Churn is a simple concept but seems to be complicated. This is because of two reasons: 1) it is a vital instrument to understand if your business is doing well and 2) someone wants to get paid to make it appear complicated. This article is to simp...
In today’s world, businesses enjoy easy access to information on every aspect of their operations. Customer success metrics can be immensely valuable for a SaaS provider and are an integral component of customer success management. But not all a...
28 Feb, 2020
It’s easy to think of customer success management as an ongoing dialogue between a SaaS customer and an assigned Customer Success Manager (CSM). However, this mindset highlights the critical difference between account management under a traditio...
27 Feb, 2020
Customer health score is allotting scores to customers based on certain aspects of output. Check the customer health model and what is a good health score.
Customer success is a business activity that touches every part of a SaaS provider’s operations. A customer success manager (CSM) ensures customer satisfaction, encourages optimal use of a SaaS product, optimizes product adoption rate, and helps...
21 Feb, 2020
Companies that provide a SaaS product need to continuously sell to their customers — but not through the typical relationship between a seller and buyer. A monthly subscription model means SaaS customers can (and will) cancel if they do not quic...
20 Feb, 2020
Increasingly, businesses are using customer success initiatives to ensure customer satisfaction, goal attainment, and growth. The benefits of customer success for SaaS companies, in particular, are clear: when companies increase the focus on deliv...
14 Feb, 2020
Customer success management involves building customer-focused relationships that are collaborative, goal-focused, and able to adapt as customer needs evolve. The customer success process must also be highly scalable, as SaaS company success depen...
11 Feb, 2020
Below are a few of the most common mistakes we’ve noticed CSMs make.
04 Feb, 2020
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