Customer Success Intelligence

The business of the customer market has a golden rule, one which sticks to customer retention and claims them as ‘Always right’. It is never fun to let go of your clients. Letting off clients’ results in letting off profit which then results...

Account manager job description includes building close contact with clients to offer desired outputs. Create perfect account manager job responsibilities.

Ever wondered what impact does customer retention create on businesses? According to a survey, 65% of a company’s business comes from existing customers. Additionally, a 5% boost in customer retention can increase profits of the business up...

This Article is devoted to busting top 7 customer success myths which might be misleading to customer success leaders and executives. #1 There is a Perfect Ratio of CSMs to Customers Conventional wisdom says that you need a CSM for every $2 millio...

Ever since the boom of the SaaS industry in the past decade, client success and client success manager skills has become the key strategies of the companies who want to maintain a long term relationship with their customers. Those times are g...

It goes without saying, as an Account Manager, all that your work entails is ‘Accountability’. Sounds easy-peasy, right? But before that, if you striving to become one, you will need a great account manager resume that stands out from the rest...

Goes without saying, customer retention is an important aspect of the success of any organization. You might as well be aware that retention of the customers not only leads to overall cost savings of the company but also contributes radically to t...

It seems more like a million-dollar question when someone comes up to me and asks what are the best qualities that a Customer Success Consultant possesses. And what do I revert with?  Well. It mostly differs and depends!  Yes, ...

Delve into the world of Customer Success Manager Job Description and know the ins and outs. Here are some top examples and templates awaiting you inside.

Customer Success Manager Vs Project Manager: Are these designations the same, similar, or do they have a stark difference? Read on to get your answers.

Before you read on customer success renewal playbook, some context about the topic would be helpful. With the evolution of the information age, specially in the last 5 years, where knowledge about any field is at fingertips, the competit...

We have put together a list of top 8 customer success manager mistakes which customer success leaders and their teams make. #1 Not Putting the Customer First Referred to as the ‘golden rule of customer success,’ the entire idea of putt...