Intelligence-driven, scalable insights for onboarding, adoption, retention, and revenue growth.
Understand your customers interactions with your product and make informed product success decisions.
Bring efficiency, add scale, and connect user behavior to personalized actions.
Define and track onboarding by phase, user progress, account, and portfolios.
Identify, monitor, and execute timely account expansions with real-time reports and indicators.
Proactively identify at-risk customers and prevent churn using automation, early warning insights, and more!
Optimize product usage by monitoring in-depth user data and receiving actionable insights
Improve decision making and actions for enhanced outcomes.
Get a complete view of your customer and all their moving parts.
Create the right scoring system for your organization.
Deliver consistent customer experiences and repeatable success.
Increase your productivity real-time, automated alerts.
Create groups across accounts and users.
Drive adoption, upsell and cross-sell using extensive product data.
Reach out to groups of customers when you need to.
Create surveys to get timely feedback from your customers.
Automate your actions, alerts, surveys, and more.
Create and track tasks across teams.
Create alert rules that are flexible.
Manage, analyze, and optimize your customer interactions.
Proactively uncover key insights and receive data-driven recommendations for your team.
Transcribe your calls and catch key phrases used by customers to trigger actions.
Get status updates, warnings, and extensive reports at the right time so you can make effective decisions.
Create, monitor, and automate comprehensive Playbooks for every scenario.
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Meet 2022’s top Customer Success influencers and thought leaders spearheading its evolution and shaping its future.
SmartKarrot is pleased to announce a $1M+ additional growth funding to continue enhancing the next generation customer success technology platform and accelerate market expansion.
Mar 25, 2021
Customer experience quotes that will inspire you to improve customer experience strategies and promote customer-led growth.
Mar 9, 2021
Analysing customer sentiments will help improve their satisfaction. With customer sentiment analysis, you can connect with customers better.
21 Apr, 2021
Empathy Mapping for customer success defines and empowers users like never before. Help customers accomplish their goals via empathy mapping.
19 Apr, 2021
What is Customer Success Manager Burnout and how do we tackle that? Here are some statistics that have made a huge difference and six tips to combat through.
16 Apr, 2021
Outcome-based selling for customer success is the go-to need of the hour. Outcome selling in companies will help increase retention.
15 Apr, 2021
What are customer fears and how can you best address them? Are there any easy ways to steer away from them? If so, what are they? Read on to get your answers.
14 Apr, 2021
Growth Mindset in Customer Success, what is it and why is it important to inculcate in each of our lives. Here are some easy ways on how to do that. Read on to know.
12 Apr, 2021
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